Support
Need a hand? Most answers are below. If not, just write to us — a real person reads every message.
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Will I lose my progress if I change phones or reinstall?
Your progress is saved on your device and, if you are signed in to iCloud, a copy is kept in your own iCloud account. Install Tint Bottle on your new iPhone with the same Apple ID, open it, and you will pick up where you left off. Keep iCloud turned on in iOS Settings → [your name] → iCloud for this to work.
How do I restore my purchases?
Open the Shop in the game and tap Restore purchases. Make sure you are signed in with the same Apple ID you used to buy. “Remove ads” comes back this way; coins and helper packs are used up when you spend them, so they cannot be restored.
What does “Remove ads” do?
It is a one-time purchase. After buying it, the full-screen ads between levels never show again — on this device and on any device where you restore purchases. Rewarded videos stay available, but only when you choose to watch one for extra coins or helpers.
I bought something but did not get it.
First check your internet connection and try Shop → Restore purchases. If it is still missing, send us the date of the purchase and, if you can, your App Store receipt (from Apple’s e-mail) and we will sort it out. Refunds are handled by Apple at reportaproblem.apple.com.
How can I change my ad privacy choices?
If you live in a region where consent is required (such as the EEA, UK or Switzerland), go to Settings → Privacy choices in the game to review or change your choice at any time. On iPhone you can also control tracking in iOS Settings → Privacy & Security → Tracking. Saying no never blocks the game.
How do I turn reminders off?
Go to Settings → Reminders in the game, or turn off notifications for Tint Bottle in iOS Settings.
Some colors are hard for me to tell apart.
Turn on Settings → Color patterns. Each color gets its own little pattern, so you can sort by shape as well as color.
Still need help?
Write to us and include your iPhone model and iOS version if something is not working. We usually reply within a few days.
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